The Memory Lane CareScreen does not need to be reset. The solution to your problem is as follows:

    1. Press the help button on the relevant CareScreen.
    2. Go to “Memory Lane Information”.

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    1. Press the orange button with QR code.

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  1. A QR code will be visible on the screen.
  2. In the Memory Lane app go to the menu (the red square in the upper right corner with 3 horizontal bars).
  3. You select “scan QR codes“.
  4. Aim the camera at the QR code on the CareScreen.
  5. You will then receive the following message: “You are managing this Memory Lane. Do you want to activate or deactivate it?” Choose “D< em> eactivate” here.
  6. The CareScreen will ask you again to confirm if you want to deactivate the CareScreen. Press “Ja“.
  7. The CareScreen is now deactivated and can be reactivated by the new administrator.